Returns & Exchanges

1. Email us at melvin@urbanblaqluxury.com with your order number and reason for return
2. We will confirm your return request within 1–2 business days
3. Pack the item securely in its original packaging
4. Ship the item to the return address provided in our email
5. Once received and inspected, your refund will be processed within 5–7 business days

We currently do not offer direct exchanges. If you need a different size or colour, please return the original item for a refund and place a new order for the item you want.

Approved refunds will be processed back to your original payment method within 5–7 business days of us receiving and inspecting the returned item.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at melvin@urbanblaqluxury.com with a photo of the item. We will arrange a free return and full refund or replacement at no extra cost.