Privacy Policy

1. Information We Collect

When you use URBANBLAQ, we collect information you provide directly to us, including your name, email address, phone number, delivery address, and payment information when you make a purchase.

We also automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, and pages visited.

2. How We Use Your Information

To process and fulfil your orders
To send you order confirmations and shipping updates
To send newsletters and promotional emails (only if you subscribed)
To improve our website and customer experience
To respond to customer service requests

3. Sharing Your Information

We do not sell, trade, or transfer your personal information to third parties, except:

Payment processors (Paystack) to complete transactions
Delivery partners to fulfil your orders
Service providers who assist in operating our website
When required by law

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can disable cookies in your browser settings, though some features may not function correctly.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at melvin@urbanblaqluxury.com.

7. Newsletter & Marketing

If you subscribed to our newsletter, you can unsubscribe at any time by clicking "Unsubscribe" in any email we send, or by contacting us directly.

8. Contact

If you have questions about this Privacy Policy, please contact us at melvin@urbanblaqluxury.com.